Refund & Return Policy

Thank you for shopping with us. Due to the sensitive and consumable nature of our pharmaceutical products, we do not accept any returns or offer refunds once the product is delivered.

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❌ No Returns / Replacements :
As a healthcare-focused brand, we prioritize the safety and hygiene of our customers. Hence, we do not accept returns or exchanges under any circumstances, unless the product is damaged or defective at the time of delivery.

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🛡 Damaged or Defective Products :
If your order arrives damaged, tampered, or defective:

Please reach out to us within 48 hours of receiving the product.

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Kindly share photos/videos as proof on our email:
📩 hr.enrichhealthbiotech@gmail.com

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Our team will verify the issue, and if eligible, a replacement may be processed.

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📦 Important Note : 

Refunds or returns for reasons like change of mind, personal preferences, or after the seal is broken will not be entertained.

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We do not charge any pickup fees for approved damaged product cases. Our delivery partner will arrange the pickup from your location.​ We appreciate your understanding and cooperation.

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For any queries, feel free to contact us at hr.enrichhealthbiotech@gmail.com