🔄 Return & Refund Policy

Thank you for choosing our pharmaceutical and healthcare products.
We are committed to delivering safe, authentic, and high-quality items.
Because we deal with sensitive and consumable products, our return & refund rules are specially designed to protect customer health and product integrity.

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🚫 1. Strict No Return & No Refund Policy

For safety and regulatory reasons, we cannot accept returns or issue refunds after a product has been delivered.
This policy ensures:

✔ Zero risk of contamination

✔ Guaranteed product authenticity

✔ Compliance with pharmaceutical standards

✔ Hygiene protection for all customers

Once the product is delivered, it cannot be taken back under any circumstance, except for approved damaged/defective cases.

📦 2. Damaged, Tampered, or Defective Deliveries

If your order arrives in an unsatisfactory condition, we are here to support you.
You may report issues such as:

Damaged packaging

Tampered seal

Leaking bottles

Incorrect product

Missing items

Expired product (rare, but covered)

📤 Report Within 48 Hours

To be eligible for inspection and replacement, you must contact us within 48 hours of receiving the order.

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📝 3. How to File a Complaint

Please send us the following details at our support email:

📩 hr.enrichhealthbiotech@gmail.com

Include:

✔ Full Name

✔ Order ID

✔ Contact Number

✔ Clear photos/videos of the issue

✔ Description of the problem

Our team will carefully review the details and respond with the next steps.

🔄 4. Replacement Policy (If Approved)

If your complaint is validated:

✔ A free replacement will be arranged

✔ No pickup charges will be applied

✔ Our delivery partner will pick up the defective product

✔ A new product will be dispatched after verification

We aim to provide a smooth, hassle-free resolution.

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⚠️ 5. Situations NOT Covered Under Replacement

Replacements/refunds cannot be offered for:

Change of mind

Incorrect product ordered by the customer

Dislike of product taste/texture/smell

Seal broken by customer

Product used or opened

Issues reported after 48 hours

Allergic reactions (consult a doctor before use)

Damage caused after delivery due to customer handling

These restrictions help maintain strict medical-safety standards.

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🛡 6. Quality & Safety Commitment

Every product is:

✔ Packed securely

✔ Verified for quality

✔ Checked for expiry

✔ Shipped through trusted logistic partners

We ensure safe handling from storage to delivery.

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📜 7. Legal & Regulatory Compliance

This policy follows guidelines related to:

Pharmaceutical distribution

Hygiene regulations

Consumer safety standards

Non-return policies for consumable medical items

 

📞 Need Help or Support?

We are always here to assist you.
For support, complaints, or queries:

📩 hr.enrichhealthbiotech@gmail.com